A Virgin Atlantic spokesperson said: “We totally agree that Heathrow needs to do better and dramatically improve the customer experience if is to become the airport that UK consumers deserve.
“However, only Heathrow with its monopoly power as the UK’s only hub airport, would think that this £10bn investment plan represents value for money and that’s before any third runway expansion costs are factored into the equation.
“Heathrow says that its shareholders will contribute £2bn equity but it is ultimately consumers and airlines that pay the bill, with Heathrow’s proposal to increase passenger charges by 28% in 2027 compared to today.
“Heathrow is already the most expensive airport in the world and this proposal demonstrates Heathrow’s inability to invest capital wisely and efficiently.
“Therefore, we continue to call on the CAA to undertake an urgent fundamental review of Heathrow’s economic regulatory model, which is simply not fit for purpose.”