Kaye Farish, who also lives nearby, described it as “devastating for the whole area because we all know someone who lives there or works there”.
She added: “It’s a lovely home. My father-in-law used to go in for respite care, the staff are exceptional. My thoughts are with the families. It’s heartbreaking.”
A spokesperson for Avery Healthcare, which manages the home in the north of the city, said: “We are deeply saddened by the incident at our home in Sunderland and our thoughts are with all those affected.
“We are committed to supporting our residents, their families, and our dedicated staff during this incredibly difficult time.
“We are immensely grateful for the compassion and professionalism our teams have shown and continue to show.”